Terms and Conditions

 

Car Rental Terms & Conditions

Reservations:
All reservations are made based on the vehicle category, not for a specific model. In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, SANTORI RENTAL reserves the right to provide to the customer a higher category car, at no extra charge for the customer.

Driver:
23 years old is the minimum age requirement for using cars of categories A,B,C and D; 25 years of age is the minimum age requirement for the rest of car categories.

Driving license:
Production of a valid license for driving in the Greek territory and the E.U., issued at least 1 year prior to the rental’s starting date, is required. Citizens of countries outside the E.U. are required to be in possession of a valid international driving license, along with producing the national driving license.

Traffic tickets – Fines:
Traffic tickets and fines due to violations of the Highway Code are borne by the Renter. In addition, the Renter undertakes the payment of management costs, where required.

Means of Payment:
The Renter is required to produce a credit card as guarantee for the rental, even if payment is made in cash. Rental is prepaid.

Cancellations
Cancellation of a reservation must be done at least seventy two (72) hours prior to the scheduled date and hour of commencement of the vehicle’s rental (always according to the exact hour of reservation), as this has been made in the company’s reservations system. Should you wish to cancel a reservation, you should contact the company through the reservations system.

The following charges shall apply for the cancellation of reservations:

In case of a cancellation notice received by SANTORI RENTAL less than seventy two (72) hours prior to the scheduled commencement of the vehicle’s rental, there shall be no refund of any amount that may have been prepaid.

After hours deliveries – collections:
Customer extra charge: 20€. For pick up and 20€ for drop off

Out of station deliveries – collections:
Deliveries and collections out of stations take place upon request by the customer. The extra charge for deliveries  from  the:

 port (Athinios) is 20€ and for collections 20€

airport   is 10€ and for collections 10€

Additional driver:
The charge for each additional driver is 5€/day. The maximum number of drivers is set at 3 persons.

Child seat:
The charge for child seat is set at 5€/day upon request by the customer

Fuel:
The renter has to return the car with the same quantity of fuel it had when collected. In case the car is returned with a quantity of fuel less than the original (namely, less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference. No customer refund is provided in case of the car returned with a quantity of fuel greater than that collected. Vehicles are delivered with a minimum quantity of fuel, corresponding to ¼ of the reservoir.

Accident:
In case of an accident, the customer is charged with 15€ for the accident file administration costs.

INSURANCES:

CDW – Collision Damage Waiver:

The renter is fully released of the liability for any car damage:

• over 600€+VAT provided he/she accepts and signs the relevant terms of the company’s contract for the A,B,C,D,E,F (cars only)
• As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.

SCDW – Super Collision Damage Waiver: 

The renter is fully released of the liability for any car damage:

• over 300€+VAT provided he/she accepts and signs the relevant terms of the company’s contract and pays the amount of 6€ on top of the CDW for each rental day in respect of the categories A,B,C,D,E,F (cars only)
• As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.

FDW – Full Damage Waiver:

The renter is fully released of the liability for any car damage provided he/she accepts and signs the relevant terms of the company’s contract and pays the amount of:

• 12€ on top of the CDW for each rental day in respect of the categories A,B,C,D,E,F (cars only)
• As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.

PAI – Personal Accident Insurance:

The renter is not covered by a “Driver’s Insurance” (PAI), unless he/she accepts and signs the relevant term of the company’s contract and pays the amount of: 10€/ rental day for all categories of vehicles.

Maximum amount of insurance compensation payable: 15,000 Euros.

Insurance Limits:

Vehicles are insured against third parties (excluding the driver) for death and bodily harm up to the amount of one million two hundred and twenty thousand Euros (1,220,000.00€) per accident and for material damages by third parties (excluding the AVANCE vehicle) up to the amount of one million two hundred and twenty thousand Euros (1,220,000.00€). In case of change of the above limits, the minimum limits, as defined by the applicable Greek legislation, shall always apply. Damages exceeding the insurance coverage limit, or excluded by it, shall be fully paid by the customer.

Theft / Fire:

The renter is fully released of the liability for any damage to the car in the event of fire or theft, provided he/she accepts and signs the relevant terms of the company’s contract and pays the amount of: 10€/ rental day for the categories A,B,C,D,E,F (cars only)

Main condition for the above coverage is the absence of negligence, even slight, or of unlawful conduct during the vehicle’s rental.

 

Car transport out of the country:

Transport and driving of the car outside the borders of the Greek Territory is prohibited. Driving of the car out of the country is allowed exceptionally and only upon written permission by the company and payment of the amount which the company shall determine in each case.

Car transport by ship:

For the car’s transport by ship, the company’s written approval is required.