Personal Information
By completing and submitting a reservation or an application, you voluntarily share your personal data (such as name, e-mail, etc.) which we collect in order to provide you with the services offered by our site. In general, we use your personal data to complete your reservations or to contact you in response to your questions and clarifications.

Security takes every precaution to protect your personal data when you are online and offline. When you enter personal and sensitive information into our forms (such as your credit card details), this information goes through SSL encryption. In addition to using SSL encryption to protect our users’ sensitive personal data when they are online, we also make every effort to safeguard data offline. All users’ personal information is restricted for use in our offices, and only our employees who serve customers have access to your personal data. In addition, all employees are continuously informed of any changes in security practices and protection of your personal data. Finally, the servers that store personal information are located in a locked and secure environment.
Like most websites, we use log files. These include IP addresses, browser type, internet service provider, etc. We analyse this information to continuously improve the services we offer to the
It is very important to understand that this information is collected anonymously.

A cookie is a piece of data that is stored by the user’s computer and binds information about the user. Cookies are used by all sections of for technical reasons and aim to ensure the best browsing experience for users of We communicate with users/visitors depending on their reservations or requests by e-mail or phone.

Notification of Changes
If we decide to change our privacy policy in the future, we will provide detailed information about the changes here. Of course, the collection of information carried out while the current policy is in force will be carried out following the policy to the letter, irrespective of possible future changes.

Information on the Processing of Personal Data
We would like to assure you that for Santorirental the protection of our customers’ personal data is of paramount importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations imposed by the legal framework, both by the company itself and by third parties that process personal data on behalf of the company.

What are the legitimate grounds for processing your personal data?
The personal data you provide us with, such as your full name, your contact details, email address, telephone number, information about your reservation, such as your reservation code, details of the transaction with which you made the reservation, such as for example the details of the card with which you completed the payment, we process them only when we have a legitimate reason to do so.

Lawful grounds for processing your personal data include:

the provision of the services that you entrust to us and wish to receive from us and consequently the fulfilment of our contractual obligations in this context.
the consent you provide under the specific conditions set by the legal framework, in order to receive updates on services, offers sometimes personalized to your personal preferences both from Santorirental, or from third partner companies, which process your personal data in accordance with the applicable framework.

How and why do we use your personal data?
For the management of your reservations and the provision of our services. When you book with the Santorirental, we use the information required to provide our services, such as to book the vehicle, deliver and collect the vehicle, amend the booking or refund, manage your reservations and serve you as an individual or group customer.

To communicate with you and manage our relationship with you. We may need to contact you by email or telephone for administrative purposes, for example to confirm your bookings and payments, to inform you of the receipt of your vehicle, to manage requests you make for services not received and generally to manage your complaints.

To inform you about our news and offers. Where you have consented to this we will send you promotional emails about Santorirental services, updates and offers, sometimes personalised to your preferences and interests if you have opted in, in order to improve your experience as a customer.

To improve our services and protect our business interests. Our business purposes for which we will use your information help us to improve the service we provide to you, to meet your expectations, to monitor transactions from our rentals in order to respond to any requests for disputes of your card charges, and to manage the clearance of our rentals.
To comply with legal obligations. For example, when we collect information related to passenger accidents, we manage requests such as refund requests, keeping a record of passenger complaints and suggestions.

Where is your data shared?
Santorirental informs that it shares your personal data with the following categories of recipients:
Partners of our company (advertising etc.) Santorirental maintains partners to whom it entrusts the processing of personal data on its behalf. In these cases Santorirental remains responsible for the processing of your personal data and defines the individual elements of the processing and signs a specific contract with the partners to whom it entrusts the performance of processing activities, in order to ensure that the processing is carried out in accordance with the applicable legal framework and that each natural person can freely and unhindered exercise the rights conferred by the legal framework. Santorirental may also transmit to affiliated third party companies for the purpose of sending promotional material and information about services and offers, provided that consent has been provided by each natural person, as indicated above and that the above-mentioned provisions regarding the written assignment of processing apply.

Storage time interval
The period of data storage is decided on the basis of the following specific criteria depending on the case: where processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require. Where processing is carried out on the basis of a contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims based on the contract. For the purposes of promoting products and services (marketing activities), your personal data are kept until your consent is withdrawn. This can be done by you at any time. The withdrawal of consent shall not affect the lawfulness of the processing based on consent in the period prior to its withdrawal.

What are your rights in relation to your personal data?
Every natural person whose data is processed by Santorirental enjoys the following rights:

Right to erasure:
You have the right to request the deletion of your personal data when we process them on the basis of your consent or in order to protect our legitimate interests. In all other cases (such as, but not limited to, where there is a contract, an obligation to process personal data imposed by law, public interest), this right is subject to specific limitations or does not exist, as the case may be.

Personal Data Security
Santorirental applies appropriate technical and organizational measures in order to ensure the secure processing of personal data and to prevent accidental loss or destruction and unauthorized and/or unlawful access, use, modification or disclosure. In any case, the way the internet works and the fact that it is free to anyone does not allow for guarantees that unauthorised third parties will never be able to breach the technical and organisational measures in place by accessing and possibly using personal data for unauthorised and/or illegitimate purposes.

Profile training
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects of a natural person, in particular to analyse or predict aspects relating to his or her personal preferences and interests or movements.

Communication Directorate
If you have any relevant questions or queries please send an email to .